Our Quality Policy

Training Will Be An Integral Part Of The Strategy To Achieve Objectives

The goal of the Maritime Skills Academy is to achieve a high level of customer satisfaction.

The company is dedicated to the quality policy which will ensure that its activities in respect of the provision of training for the merchant navy fully meets the requirements of its customers at all times.

Commitment to the implementation of supporting managerial and operational systems is essential to realising that goal. The Quality Policy is based on the following goals, against which objectives and improvement initiatives shall be set to drive continual improvement.

The Maritime Skills Academy is the encapsulation of a vision for a new type of academy. The academy meets the high standards of commercial operators (we are Maritime & Coastguard Agency and ISO:9001 accredited course providers) yet still takes into account the practical needs of visiting delegates.

Definition

The definition of quality as conforming to requirements, having identified very carefully the needs of our clients and our own systems.

Quality Management

The quality management system concentrates on prevention, looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them.

Quality of Service

The quality of service provision is based on the principle of everyone understanding how to do their job to the standard required, and doing it right first time.

Applicable Requirements

To satisfy applicable requirements and strive for continual improvement in the quality of service provided, Objectives will be set and monitored, as a minimum, through Management Review, to ensure this is achieved.

Reviews

To review legal and regulatory requirements relevant to the scope of business and to ensure that we comply.

To ensure that the policy is successfully implemented, staff will be responsible for identifying client requirements and for ensuring that correct procedures are adhered to in order to meet the requirements.

Initiatives needed to ensure that the requirements of this policy are met will be set, determined and monitored at Management Review.

The Quality Policy principles and related objectives will be communicated and available to staff at all times. The Policy is also available to external interested parties via the company website.

Training is an integral part of the strategy to achieve objectives.

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