The company is dedicated to the quality policy which will ensure that its services fully meet the requirements of its customers at all times. The goal of The Maritime Skills Academy is to achieve a high level of customer satisfaction. Commitment to the implementation of supporting managerial and operational systems is essential to realising that goal.
The Maritime Skills Academy believes in the concept of client and supplier working together in pursuing this policy and in continually striving for improvements in service quality.
The quality policy is based on 3 fundamental principles:
- Ensuring that we fully identify and conform to the needs of our customers.
- Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them.
- Everyone understanding how to do their job and doing it right first time.
To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.
Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.
The quality policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives.
Further to the above, the company undertakes to ensure that legislative and regulatory requirements relevant to scope of business will be regularly reviewed; as a minimum this will be at Management Review.